LibQUAL

Survey of Library Service Quality -- LibQUAL+™ -- to Run March 31 to April 30.

Starting March 31, all students, faculty and staff at Bradley University  will receive an e-mail inviting them to participate in a survey for the Cullom-Davis Library. LibQual is a survey developed by the Association of Research Libraries (ARL). Over 200 libraries worldwide participate in this measure of library services.

 

 

Survey Example:          

When it comes to…
My Minimum Service Level is
Low High
My Desired  Service Level is
Low High
Perceived Service Performance is
Low High
NA
1) Providing help when and where I need it
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
NA
2) Using the library for recreation and popular materials
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
1 2 3 4 5 6 7 8 9
NA
Minimum -- the number that represents the minimum level of service that you would find acceptable.
Desired -- the number that represents the level of service that you personally want.
Perceived -- the number that represents the level of service that you believe our library currently provides