Will it work for me? - Yes. Barracuda works with Webmail, Hilltop and Exchange accounts. it will not work for email addressed directly to a server other than the ones listed above.

What email is filtered? - All incomming mail from outside of Bradley University is filtered for Spam content. Webmail accounts sending to Exchange accounts are filtered, as well as Exchange sending to Webmail accounts.

What email is not filtered? - Email sent to other recipients on the same mail server. For example, email sent from a Webmail user to another Webmail user is not filtered. The same for Exchange accounts.

I still receive a lot of spam in my mailbox - Currently, email addressed to username@bradley.edu is being checked for spam. Messages may slip through if addressed to user@bumail.bradley.edu, user@hilltop.bradley.edu or user@webmail.bradley.edu.

How do I check my Quarantine using Microsoft Internet Explorer? - Go to the Bradley Barracuda website:

• https://barracuda2.bradley.edu/

Or, simply choose the Webmail or Exchange login on the left.
The easiest way to log into Barracuda is to click on the link at the bottom of the daily notification.

Do I need to wait for the notification message to check my Quarantine? - No, you can login to the barracuda filter anytime, from wherever you are.

Should I be using WebMail or Exchange ? - Students use Webmail. Most faculty and staff members use Exchange. POBox is part of the Exchange system, not Webmail. Faculty using Hilltop for their email system will use Webmail.

What is BUNetID? Webmail and Hilltop accounts already use BUNetID for email access. Drop by the Technology HelpDesk X2964 in the Cullom-Davis Library to reset.

I'm using Spam Inspector or another spam detection program - It is recommended that you disable any 3rd party spam detection tools, or Microsoft Outlook Junk Mail filters.

How can I delete the messages in my Quarantine? -Check the message you wish to delete, then click the delete button. You can also delete messages one page at a time. Check the box in the Header to select all messages, then click Delete.

I'm unable to download the Outlook Plugin - Download it here

Will the plugin work with Webmail? - No. The plugin will NOT work with WebMail, POBox, Outlook Express, Entourage, or Apple Mail.

Can I create custom filters and rules with Barracuda? - Not at this time.

How do I delete all the spam messages? - Check the message you wish to delete, then click the Delete button. Delete all messages at once by clicking on the box in the header, then click Delete.

Can I recover spam email once it is deleted? - No.

I thought I could recover deleted messages up to seven days? - Microsoft Outlook allows users to recover messages up to seven days, but Barracuda analyzes messages as they arrive on campus, before they reach your Microsoft Exchange Inbox

How long do spam messages stay in Quarantine ? - Messages will begin to disappear as the main Barracuda filter begins to reach maximum capacity. Check your quarantine often to minimize loss of good email.

Can I Whitelist of Blacklist an entire domain? - Yes. By usingwildcard symbols, you can allow or block entire domains from your inbox. For example, if you no longer wish to receive email from AOL users, entering *@aol.com in your blacklist will do it. Note: Blacklisting entire domains can have a serious impact on your ability to receive legitimate email.