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Works Citied

1. Thill, John V. and Courtland L Bovee.  Oral Communication: Excellence in Business Communication. Prentice Hall, New Jersey: 1999 pgs. 410-436 and 401-418
   

2. Http://www.listen.org/pages/quotes.html   (Listening quotes)
   

3. Http://www.listen.org/  (Definition of Listening)
   

4. Http://www.presentingsolutions.com/effectivepresentations.html  (Presenting tips information)
   

5. Http://www.hio.ft.hanze.nl/thar/presenta.htm  (Audience, fears, visuals, structure of presentation, and preparation)
   

6. Http://www.first-train.co.uk/sampmai2.htm  (Effective Meetings)

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