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About Technology Helpdesk

Information Resources & Technology

The HelpDesk is a part of Information Resources and Technology (IRT), which creates Bradley's dynamic teaching and learning community. To find out more about IRT, click here.

Mission

The Technology HelpDesk is a useful source of information for University technology resources. The HelpDesk can assist students, faculty and staff with telephone/voicemail, username/password, campus network and general computing information and problems.

Bradley University's Computing Services department is a support organization whose mission is to recommend, provide, and maintain quality computing systems and services that enrich Bradley's teaching and learning environment, as well as the administrative functions of the University. Computing Services is committed to the effectiveness of its support services, the development of its staff, and the reliability of its systems.

The Technology HelpDesk provides first-level support via telephone and walk-up services approximately 100 hours a week. All trouble calls are tracked via Service Desk Plus. 

Walk-Up Service

Available during hours of operation

Telephone Service

Available during normal operating hours

After normal operating hours

  • Audix Services - Messages left are addressed the following business day
  • User may request to speak to the operator.
  • University Operator will:
    • Contact professional staff if requested
    • Or open a Service Request which is assigned the next business day

Services Offered:

  • Account Management
  • Application assistance
  • Audix (Voicemail)
  • Cable Television
  • Faculty Portfolio
  • Network Access issues, wired and wireless - requires additional information in order to assist the user:
    • Windows Operating System
    • Mac OS X Operating System

System Protection

Protect Your System
Spyware/Malware Removal