Information Resources and Technology Policy

Section Policy Name Policy Number
Other Policies Student Computer Support Policy  

Purpose

Customer Support Services is committed to providing timely, professional, and competent technology support services to the campus community. The purpose of this policy is to provide student computer users with information specifically about policies and procedures regarding trouble reporting and resolution.

Description

Procedures

Technology HelpDesk
Students may call the HelpDesk at x2964 for assistance or information. The Technology HelpDesk provides first-level support and is located near the reserves area of the library on the main level (x2964). Telephone and walk-up support services are provided approximately 100 hours a week. All trouble calls are tracked via the Remedy Action Request System.

Student Responsibility
Students who bring their own computers to connect to the campus network need to install, and keep current their choice of virus protection software. Symantec Endpoint is available at no cost to students, faculty and staff as long as they remain at Bradley. Download free software, learn about regular data backup, Bradley's policies, preservation of account privacy, and other aspects of responsible computing on the HelpDesk Web site.

Software Support
Customer Support Services provides telephone and on-site help with operating system and supported application problems for Windows and Apple computers. Assistance with non-supported software may be provided in some cases as time and expertise permit.

Network Support
Computing Services provides network testing and repair for several thousand network ports on and off campus. In some cases involving wiring or jack installation and repair, telecommunications or facilities may be called in to work on a network problem.

Support Constraints
Because student-owned computers are not the property of Bradley University, hands-on support such as hardware repair is limited. For this reason, some problems may be referred to commercial enterprises for resolution.

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