Technology HelpDesk

The Technology HelpDesk is a service of Information Resources and Technology (IRT). To contact the Technology HelpDesk, please call (309) 677-2964 or visit us in the Cullom-Davis Library.

Fall Hours

  • Friday 10/5: 8 AM - 5 PM
  • Saturday 10/6 & Sunday 10/7: CLOSED
  • Monday 10/8: 8 AM - 8 PM
  • Tuesday 10/9: 8 AM - 8 PM
  • Normal Hours resume Wednesday 10/10

Telephone Service

  • Phone: (309) 677-2964
  • Available during normal operating hours

New and Improved Gmail

If you have not already been prompted by Google to switch to the new Gmail, you soon will be. As of October 16, 2018, Bradley’s FSMail service will automatically be moved to the “new” Gmail service.

In addition to a new look, the following features will also be introduced:

  • Snooze an email until you are ready to reply
  • Get reminded to follow up or respond to old emails
  • Smart Reply, a suggested response based on emails you receive
  • Use Gmail offline without additional apps

For more information, learn what’s new in Gmail. To see how the new Gmail can benefit you, visit 5 ways the new Gmail can help you get more done.

New Student Information

Find out how to transition to campus with the following useful information.

Password Policy Changing

Our password complexity policy is changing effective September 1, 2018. We are removing the mixed letter and number complexity requirement and increasing the password expiration interval to 365 days. We are able to do this by checking new passwords against a list of passwords that have been exposed in known data breaches. You can try the new complexity requirements and read the FAQ here.

IRT Services and Locations

View a list of the Information Resources & Technology Services and their Locations here.

Information Technology Project Request Form

In order to assist you in navigating the selection and implementation of new software applications, Information Resources and Technology (IRT) has created a form to help guide you through the process. As we often have multiple requests at a time, this will help us work with our campus customers to streamline and prioritize project requests. Please click here for more information.

Google Tools and Feature Updates

Google is committed to implementing frequent quality improvements to its G Suite cloud computing services, productivity software, and collaboration tools. Recent improvements include changes to Google’s Calendar, the addition of Team Drives, and how their product can sync files with your local computer.

Information Security Dos and Don'ts

Keep your data and confidential information safe by following a these simple steps when you are using your computer, mobile device and email.

Bradley Information Security Twitter Feed

Twitter IconKeep up to date with information security at Bradley, by following the Bradley Information Security Twitter feed @BradleyInfoSec.

Protect Yourself Against Phishing