Facilities Management - Central Communications Operator (3 Positions)

Position Title:         Central Communications Operator

Department:            Facilities Management          

Reports to:              General Services Supervisor 

Appointment:          32 Hours Per Week: Shifts to Be Determined** (3 positions available)

Pay rate:                  $16.89 per hour

Open/Close Date:   Wednesday, May 29, 2019 - Wednesday, July 24, 2019 at 4pm

Application Hours: Monday, Tuesday, Wednesday, 1-4 pm; Thursday and Friday, 9-11 am

 

**NOTE** Final assigned shift will include evening and weekend hours. The incumbent will be trained on first, second and third shifts prior to being placed on final shift schedule. Length of time required on each shift will vary depending on how quickly the incumbent progresses through training.

 

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

Operate University telephone system; answer incoming phone calls; forward calls to appropriate individual or office; respond to questions as appropriate; receive and record details of incoming correspondence, telephone and radio dispatch communications and personal contacts with the communications operating area; coordinate the input to computer work orders for serviced received by the Facilities Management Department; maintain directory listing and telephone numbers for all University students, employees, offices and services; monitor University alarm circuits; report malfunctions of telecommunication equipment; use a personal computer; type correspondence, forms, and written documents; perform data entry and support work; maintain and update files and records; serve as backup to police operators as needed and perform other duties as assigned.

Provide public safety communications for university police and other university departments as well as surrounding agencies.  Use computer-aided dispatch system, receive and respond to routine and emergency calls requesting police, escort services, fire, medical, other emergency services, or non-emergency services.  Determine the nature and location of the request or emergency; determine priorities, and dispatch police, fire, ambulance, other emergency units, or other non-emergency units as necessary and in accordance with established procedures.  Receive and process emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units and coordinate response to incidents.  Monitor alarms as well as security and surveillance cameras to deter, detect and report criminal activities.  Answer non-emergency calls for assistance.  Provide direction to campus visitors and assist walk-in victims of crime or individuals expressing specific safety and security concerns.  Enter, update and retrieve information from a variety of computer systems.  Receive requests for information regarding parking, vehicle registration, driving records and warrants, and provides pertinent data.  Monitor several complex public safety radio frequencies.  Operate a variety of communications equipment, including but not limited to, radio consoles, telephones and computer systems.  Type letters, forms, and reports and maintain accurate, up-to-date files and logs.  Maintain current knowledge of: FCC regulations for telecommunications, policies, procedures and practices of emergency communications and dispatch operations and basic law enforcement, fire, hazmat and EMS procedures. Process inventory.  Performs duties outlined under Work Control/Switchboard.  Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Experience as receptionist, secretary, or customer service representative; flexible; dependable; skill with large volume telephone clients; skill in verbal, written and interpersonal communications; ability to respond to emergencies; adept in assigning priorities under simultaneous demands; ability to access and convey accurate information quickly; ability to work with confidential information, files and records; good safety, attendance and employment records.  Experience as a telephone operator or police dispatcher preferred.  Applicants will be required to take a computerized keyboarding test at the time they submit their application and achieve a typing speed of 35 words per minute for consideration.

Selected applicant must become member of Teamsters, Chauffeurs and Helpers Local Union and undergo a pre-employment physical and drug screen.

MENTAL/PHYSICAL REQUIREMENTS

Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodation.  Independently handle minimum 20 pounds. Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust.  Working conditions are typically moderately quiet.

Employment with Bradley University is contingent upon the satisfactory completion of a criminal background check.

APPLICATION PROCEDURES

Complete a Bradley University Application for Employment at (www.bradley.edu/humanresources) or the Human Resource Department, 239 Sisson Hall, 931 Elmwood Ave. Return application by 4pm, on 7/24/19, for required keyboarding skills test.  Do Not Mail or Fax Application. 

 

 

Please visit us at www.bradley.edu

Bradley University is an Equal Opportunity/Affirmative Action Employer.  The administration, faculty and staff are committed to attracting qualified candidates from underrepresented groups.