Technology

Voicemail

• Dial (309) 677-3434 and follow the prompts to retrieve your voicemail when you are away from campus. 
• You cannot forward your campus phone calls to your cell phone, so we recommend you indicate other ways to reach you (e.g. email, cell, etc.) in your voice message recording.

Web Conferencing and Video Recording

• Customize your Zoom experience with these Bradley-themed Zoom background images.
• Faculty and staff can use Panopto from their laptop to capture video at any time and place. Instructions for doing so are available here. Web conferencing can be conducted through Google Meet, Bongo or Zoom. Google Meet is preferred for administrative needs; Bongo or Zoom are preferred for courses. 
• Classrooms that are well-equipped for web conferencing and recording include rooms in BECC as well as Bradley, Westlake, Olin and GCC. Additional information about the spaces and their capabilities is available here. Each room has a laminated quick-start guide for web conferencing and recording. These rooms can be reserved when not in use for scheduled classes and events. To reserve these rooms, faculty or staff should contact their administrative assistant with these instructions or log in (here) with Bradley credentials.
• Panopto integrates with Canvas and has greater functionality than it does in Sakai.
• For streaming support, contact the IT Service Desk at (309) 677-2964, or email itservicedesk@bradley.edu and a support ticket will automatically open.

Faculty Technology Training

Some of the technology needed for a quality educational experience during this time is new and unfamiliar to some. Instructors can review Bradley's Fundamentals in Online Learning and Design (FOLD) Institute to access online training modules. FOLD is for anyone interested in learning more about designing for online, hybrid, hyflex, dual delivery and flipped courses.

• To access the asynchronous modules, go to this page (you will be prompted to log in to Canvas).
• If you have any questions about FOLD, please email techtraining@bradley.edu.
• NOTE: Canvas will run alongside Sakai through May 31, 2021. We encourage instructors to start using Canvas as soon as possible since Sakai will be available for less than a year.

Instructors are also encouraged to review this step-by-step process created for additional assistance when developing their online/hybrid courses.

Student Technology Assistance

Bradley recognizes some students may have limited or no access to the internet if they are studying remotely. If you don’t have access to computers or the internet and are taking courses online, please contact the Bradley Service Desk at itservicedesk@bradley.edu, (309) 677-2964 or on the Service Desk Portal.

Security Tips

Bradley University IT manages many different security controls. They protect your computer while you’re on campus; some of them can’t protect your computer while you’re working from home. You’re the best defense against attackers. 

• Secure your home network. 
• Change default passwords on your devices. Use strong passwords. 
• Don’t have open WiFi. 
• Don’t open unnecessary ports on your router. 
• Keep your software up to date (e.g., Windows, macOS, Google Chrome, Firefox and Zoom) on your computers. Updates fix security vulnerabilities. US-CERT and the NSA have detailed tips.
• Use the principles you learned in your security awareness training. If you need or would like a refresher, especially on Phishing or Mobile Security, visit this page.

Scammers have increased their number of phishing attacks, preying upon coronavirus fears. As such, we’re enabling aggressive spam filtering in our email platform. 

Windows Home operating systems, unlike the Windows Professional operating systems purchased by Bradley, have problems mapping to a Windows File Share in our domain. They don’t have Remote Desktop built in.

The Microsoft Remote Desktop client can be downloaded for macOS computers from the Apple App Store.

Virtual Private Network (VPN) Information

A VPN creates a secure tunnel between your remote computer and our campus network. This allows you to access computing resources as if you were on campus. All traffic over the secure tunnel is encrypted.

• Instructions to download the VPN client on your work laptop are located here.
• You may also install the VPN on your home computer. If you access any protected data (as defined in the 4.01 Data Classification policy) from your home computer, please contact the IT Service Desk to open a service ticket to have our next-generation antivirus product installed.
• Don’t use public WiFi unless absolutely necessary. If you do, make sure you’re using the VPN and https.
• As long as you’re active and there are no disruptions on the internet, your VPN connection should stay active. If you’re dropped, try to reconnect. If you’re inactive for one hour, your connection will drop. 
• Administrative Work Resources (VPN, Remote Desktop, Web Conferencing), ZOOM Quickstart Guide and Google Meet Quick Guide are available under the Internal Resources tab. 
• Our network firewall has many rules controlling access from one part of the network to another. If you can’t access an on-campus resource from the VPN that you can access from your office, please open a support ticket with the IT Service Desk by clicking here, by emailing itservicedesk@bradley.edu or by calling (309) 677-2964.