Coronavirus Information: Campus operating with essential personnel; classes online for remainder of semester. More Information »

Technology

Last Updated: 03/20/2020 4:45 p.m. (This document is evolving. Please check back for updates.)

WiFi Access for Employees

With many employees transitioning to working from home, we recognize that some may have limited or no access to the internet. Because of this, the FCC has stated providers will waive late fees, not cutoff service for lack of payment and open hot-spots for customers. Many internet service providers are providing special offers, up to and including free access for a limited time to the internet. We have linked many of these below and encourage you to review and sign up for these services for the remainder of the semester. If you are unable to access the internet, please work with your supervisor for possible approval to continue working from your office on the Bradley campus.

  • Internet Essentials: offering free internet for 2 months to low- income families
  • Comcast: Xfinity hot-spots are free to the public during this time
  • Charter Free Internet: offering free internet for 2 months
  • AT&T COVID-19 response: offering open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families
  • Verizon COVID-19 response: no special offers but following the FCC agreement.
  • Sprint COVID-19 response: following FCC agreement, provides unlimited data to existing customers and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
  • T-Mobile COVID-19 response: following FCC agreement, plus unlimited data to existing customers and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).

WiFi and Computer Access for Students

With Bradley University beginning classes online, we recognize that some families may have limited or not have access to the internet. Because of this, the FCC has stated providers will waive late fees, not cutoff service for lack of payment and open hot-spots for customers. Many internet service providers are providing special offers, up to and including free access for a limited time to the internet. We have linked many of these below and encourage you to review and sign up for these services for the remainder of the semester. Further, Bradley will be loaning a limited number of computers to students in need. We ask that if you do not have access to a computer, please contact the Service Desk by the close of business Friday, March 20 and inform them of your request. Please understand our supply is limited and if you do not need a computer, please do not call so others may participate in this program. 

  • Internet Essentials: offering free internet for 2 months to low-income families
  • Comcast: Xfinity hot-spots are free to the public during this time
  • Charter Free Internet: offering free internet for 2 months
  • AT&T COVID-19 response: offering open hot-spots, unlimited data to existing customers and $10/month plans to low-income families
  • Verizon COVID-19 response: no special offers, but following the FCC agreement.
  • Sprint COVID-19 response: following the FCC agreement, providing unlimited data to existing customers, and starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
  • T-Mobile COVID-19 response: following the FCC agreement, plus offering unlimited data to existing customers and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).

How do I get technology help?

How do I get help with Teaching and Learning Resources and online course delivery?

How do I get help with access to the Bradley VPN, Remote Desktop and Web Conferencing Tools?

I don’t have internet access at home, what can I do?

  • Speak with your supervisor about working in your office on the Bradley campus.
  • Contact any of these internet service providers. They have committed to providing temporary internet access for low cost or free of charge. The FCC has stated that providers will waive late fees, not cutoff service for lack of payment and open hot-spots.
    • Internet Essentials: offering free internet for 2 months to low income families
    • Comcast: Xfinity hot-spots are free to the public during this time
    • Charter Free Internet: offering free internet for 2 months
    • AT&T COVID-19 response: offering open hot-spots, unlimited data to existing customers and $10/month plans to low-income families
    • Verizon COVID-19 response: no special offers but following the FCC agreement.
    • Sprint COVID-19 response: following the FCC agreement, providing unlimited data to existing customers and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
    • T-Mobile COVID-19 response: following the FCC agreement, plus offering unlimited data to existing customers and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).

Can I forward my office phone to my cell phone?

Unfortunately, no. We recommend having your voicemail message indicate how to reach you (email, cell, etc.).

How do I check my voicemail from off campus?

Dial 309-677-3434 and follow the prompt.

Can I take my office desktop computer home?

We ask that you do not take your office desktop computer home.  Bradley computers are configured to operate on campus, and we cannot guarantee they will work correctly at your home.

Data Security FAQ

How do I access on campus computing resources from home?

  • A Virtual Private Network (VPN) creates a secure tunnel between your remote computer and our campus network, which allows you to access computing resources as if you were on campus. All traffic over the secure tunnel is encrypted.

Where do I download the VPN client? How do I install the VPN client?

Instructions are located at https://www.bradley.edu/sites/it/help/servicedesk/services/software/.

Where can I use the VPN?

Do not use public WiFi unless absolutely necessary. If you do use it, make sure you are using the VPN and https.

How long can I use the VPN?

As long as you are active and there are no disruptions on the internet, your VPN connection should stay active. If you are dropped, try to reconnect. If you are inactive for one hour your connection will be dropped.

What if I cannot access an on-campus resource from the VPN that I can access from my office?

Our network firewall has many rules that control access from one part of the network to another. This might be the first time this particular resource will need to be accessed from the VPN. Please open a support ticket with the IT Service Desk by visiting https://support.bradley.edu/, by emailing itservicedesk@bradley.edu or by calling (309) 677-2964.

Can I share my Bradley University-owned computer?

No. Make sure family and friends understand that they cannot use your Bradley University-owned computer.

Can I install the VPN on my home computer?

Yes. If you access any Protected Data (as defined in the 4.01 Data Classification policy) from your home computer, please contact the IT Service Desk to open a service ticket to have our next-generation anti-virus product installed.

Tips and Other Information

  • Bradley University IT manages many different security controls. Your computer is protected by them while you are on campus. Some of them cannot protect your computer while you are working from home.
  • Secure your home network. Change default passwords on your devices. Use strong passwords. Do not have open WiFi. Do not open unnecessary ports on your router. Run updates (i.e. patch your software) on your computers. Updates fix security vulnerabilities.
  • Technology alone cannot fully protect you; you are the best defense against attackers. Scammers have increased their number of phishing attacks, preying upon Coronavirus fears. As such, we are enabling aggressive spam filtering in our email platform. Scammers have also increased their network scans looking for newly exposed services or new ways in.
  • Use the principles you learned in your security awareness training. If you need or would like a refresher, especially on Phishing or Mobile Security, visit https://signin.bradley.edu/edurisk/secure/login.
  • Windows Home operating systems, as opposed to the Windows Professional operating systems purchased by Bradley University, have problems mapping to a Windows File Share in our domain. They also do not have Remote Desktop built in.
  • Microsoft Remote Desktop can be downloaded for macOS computers from the Apple App Store.

This page is intended to provide information about the novel coronavirus, precautions that are being taken and prevention measures you can take, as well as information on the effects of measures various governments are taking to stem the outbreak.

This page is not intended to be all-encompassing and should not be considered to be providing medical or legal advice. In all instances, you should consult with a relevant expert for guidance specific to your circumstances.