Student Computer Support Policy

I. Purpose

Endpoint & Client Services is committed to providing timely, professional, and competent technology support services to the campus community. The purpose of this policy is to provide student computer users with information specifically about policies and procedures regarding trouble reporting and resolution.

II. Procedures

Service Desk

Students may call the Service Desk at x2964 for assistance or information. The Service Desk provides first-level support and is located near the reserves area of the library on the main level (x2964). Telephone and walk-up support services are provided approximately 100 hours a week. All trouble calls and tickets are tracked through our tracking system.

Student Responsibility

Students who bring their own computers to connect to the campus network need to install, and keep current their choice of virus protection software. Download free software, learn about regular data backup, Bradley's policies, preservation of account privacy, and other aspects of responsible computing on the Service Desk web site.

Software Support

Endpoint & Client Services provides telephone and on-site help with operating system and supported application problems for Windows and Apple computers. Assistance with non-supported software may be provided in some cases as time and expertise permit.

Network Support

Computing Services provides network testing and repair for several thousand network ports on and off campus. In some cases involving wiring or jack installation and repair, telecommunications or facilities may be called in to work on a network problem.

Support Constraints

Because student-owned computers are not the property of Bradley University, hands-on support such as hardware repair is limited. For this reason, some problems may be referred to commercial enterprises for resolution.

Date Approved Revision 1 Date