I. Purpose
This procedure describes the process to change a password if a Bradley University user forgets their BUnetID password.
Policy Supported
- Password Policy 6.01
- Electronic Identity Authentication Policy 6.02
- Password Complexity and Change Frequency Procedure 6.01.01
II. Description
BUnetID passwords can be changed on the IT Service Desk web site.
If a Bradley University user forgets their BUnetID password, they can
- use the self-service password reset tool on the IT Service Desk web site.
- visit the IT Service Desk in the Cullom-Davis Library.
- contact the IT Service Desk, which will initiate a video call to verify identity.
Upon authentication through this process, the account holder will be able to change their BUnetID password to a new value.
All transactions will be logged and repeated, unsuccessful logon attempts will lock the BUnetID automatically.
III. Scope
All Bradley University computer and network users.
| Date Approved | |||
|---|---|---|---|
| Dates Revised | |||
|---|---|---|---|
| 4/24/2026 |
| Dates Reviewed | |||
|---|---|---|---|
| 4/24/2026 |