Infrastructure and Communication Systems

About

Networking and Communication Systems (NCS) is a service organization which provides: system design, installation, maintenance, and leadership in the use and implementation of Digital Compressed Video, telecommunications, and networking systems to the Bradley University community and related organizations. We emphasize quality of service, professional integrity, and excellence. Those of us in CES are dedicated to maintaining Bradley University’s technological edge for an exciting environment in which to teach and learn.

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Phone Dialing and Features

Beginning October 24th the University will be required to dial 1 309 XXX XXXX to make local calls. This is in compliance with FCC Order FCC 20-100. In area codes (309) where 899 is an assigned working prefix. This change is to ensure users can dial the 3 digit 988 number to reach the National Suicide Prevention Lifeline.

In order to make a local call from campus you will need to dial 9+1+309+XXX+XXXX. Dial 9 to gain outside access then 1 plus the 10-digit number.

Many stations on campus have “speed dial” buttons on the phone or abbreviated dialing lists. If these are local numbers, the number will need to be modified to incorporate the 1309 prior to the XXX XXXX dialed number.

If you need assistance reprogramming your “speed dial” numbers or abbreviated dialing lists please call 2964 and open a work ticket.

988 IL Conversion FAQ

Call Type	Procedure	Example
Bradley operator	Dial 0	0
On campus calls	Dial last 4 digits of 677-xxxx	3826
From off campus*	Dial 1-309-677-xxxx	677-3826
From off campus**	Dial 1-309-495-xxxx	495-7123
To off campus	9-1-309-number	9-1-309-673-7272

* The 677 prefix includes extensions 1000 – 4199 and 4260 – 4999 and is located on the main campus.

** The 495 prefix includes extensions 7000 – 7999 and is for the St. James Place Complex.

Most offices have direct dial long distance and do not require a calling code. Simply dial the long distance number direct. If you hear three tones after dialing, you need to use a calling code. Dial the code after the long distance number. If you need a Calling Code, call 677-3052 or stop by our office.

Call Type	Procedure	Example
Long Distance	9-1-area code and number	9-1-555-1212
International	9-011-Country Code-City Code-Number	9-011-65-2222-1111

Call Waiting

Alerts you if you receive a call while on the line with another caller. You will hear a beep while on the phone, indicating another call on the line.

Answering Call Waiting

Press the switchhook momentarily (or the FLASH button). You will hear three short tones, then dial tone. This means your first call is now on hold. Dial 606 to answer the second call.

Return To The First Call

Press the switchhook momentarily (or the FLASH button). After the three short tones, dial 606. You can switch back and forth between callers using the 606 code.

Disable Call Waiting

If call waiting is disrupting your modem connections, you can disable the feature by dialing 613 first. Call waiting will remain disabled until your next call.

Toll Free Calls

Dial 9-1-toll-free number.

900 Numbers

1-900 numbers cannot be dialed from campus phones.

Calling Card Calls

Dial 9-0-area code and number. Listen for audible prompt, then dial the credit card number.

Collect Calls

Dial 9-0-area code and; number. Wait for an operator and ask to make a collect call. Note: Bradley phones cannot accept incoming collect calls.

Third Party Billing

Dial 9-0-area code and number. Wait for an operator and ask to bill the call to a third party. After verifying with the third party, the phone company will bill the call directly to them.

Abbreviated Dialing

Abbreviated Dialing is similar to Speed Dialing. Where available, a personal list of up to 10 phone numbers can be programmed by dialing *01, then a number 0-9, then the phone number. Dial pound (#) to end programming. To dial an Abbreviated Dial number, dial *7, then the number 0-9 for that phone number.

Auto Answer

Auto Answer is available only on the Lucent model 8110. When activated, the phone will automatically turn on the speakerphone after one ring. It will then beep to indicate you can speak to the caller.

Automatic Callback

Automatic Callback allows you to easily call another user who is often on the phone. If you call someone and get a busy signal, you can have Automatic Callback notify you when the call is completed. Simply hang up, and your phone will give a special ring when the other person is off the line. When you answer, it will automatically dial the user’s extension.

Call Coverage

Call Coverage allows users in the same group to answer each-other’s ringing extensions. Call x3052 for more information if you need this feature.

Call Forwarding

Call forwarding temporarily forwards all your calls to another extension. Use when you will be away from your telephone and you want your calls to be forwarded to a telephone number of your choice. To use, dial *2, followed by the extension to which you want your calls to be forwarded. To cancel send all calls when you return, dial #2 from your extension.

Call Pickup

Call Pickup allows you to take an incoming call from another user in your pickup group. To use, dial #4 during an incoming call to the other user.

Call Waiting (analog phones only)

When you are busy on a call, sends a distinctive tone to notify you of another incoming call. This allows you to complete or hold your present call and pick up the waiting call. It will save you from missing calls, and your waiting caller from having to call back later. To use, when you hear the beep indicating an incoming call, press “Flash” or hit the switchhook for a short moment. You will hear a burst of tone, followed by a dial tone. Dial 606 to connect to the second caller.

Conference/Three-Way Calling

Allows you to add a third party to a call, so that you can conduct a three-way conversation.

Directory (display phones only)

Searches for the extension of another user in your location by allowing you to key in the user’s name with the dial pad. Use as a handy quick reference source for extension number information.

Inspect (display phones only)

Shows you call-related information for an incoming call when you are already active on a call. To use, press the button labeled ‘Inspect’

Redial

On phones that do not have a redial feature, dial 659 to redial the last number dialed.

Send All Calls

Temporarily sends all incoming calls to Audix or to the extension of a person designated to answer your calls when you cannot (perhaps a secretary or receptionist). To activate, dial *3 and hang up. To deactivate, dial #3.

Speakerphone: Some phones provided by our offices are equipped with speakerphones. They are the 8110M, 8410B, 8410D, and 8434DX models. To activate or deactivate the speakerphone on these units, press the button labeled “Speaker”.

Transfer

Transfer allows you to send a call to another extension. There are two basic procedures to transfer:

To transfer using an analog phone, press the Flash button (or flash the switchhook) and dial the extension you want to transfer to, then hang up.
To transfer using a digital phone, press ‘Transfer’, dial the extension to which you want to transfer, press ‘Transfer’ again, and hang up.

Phone Policies and Documentation

Bradley makes its telecommunications equipment and systems available for use by campus students and employees in the conduct of their normal business and personal affairs. Strictly commercial use is prohibited. Bills for services normally charged to employees and students are their responsibility to pay. Please report missing or damaged telephone equipment to our office immediately.

Don’t modify wiring or equipment; Bradley has standard plans that let us support all campus phones efficiently. Call us at x2964 if you have special needs. If you damage equipment or rewire your outlet, you will be charged for repairs to restore everything to its original condition. Repair charges can be expensive. Avoid them.

Some services and equipment from non-Bradley vendors are not compatible with campus phones and lines. If you wish to add something to your campus phone from another telephone company, please call us in advance. We may be able to help. You may not use Bradley’s address or any of its phone numbers to contract for outside phone services. Bradley has blocks on its lines that prevent unauthorized changes or charges. Be sure to use your permanent home address for any company bills. Bradley cannot be responsible for any services offered by third parties.

Obscene, abusive, threatening or harassing calls may be penalized by a jail term of up to six months and/or a $500 fine. Calls of this type should be reported to Bradley Police at x2000 for investigation, discipline or prosecution.

Student Phone Services

Cabling Guidelines and Standards Services Agreement

This information applies to the fraternities and sororities that have a Communication Services Agreement with Bradley University.

Bradley University has worked with the Greek houses to extend campus phone and Internet services to most of the houses. Each house is responsible for obtaining their own internal wiring for connecting with Bradley’s underground cables. These cables have been run to the outside of each building and serve as conduits for communications services. In order for all system parts to work well together, certain standards and terms have been established. Details of those plans and contracts follow. If you’re a Greek chapter officer, you may need to read all the standards and terms. If you just want to know what’s available and what it costs, skim these materials.

Includes the Delta Tau Delta and Pi Kappa Phi Fraternity Houses

We offer the following services to students in the Residence Halls: With the wide use of individual cell phones, Bradley University does not provide phones in individual rooms. However, this service can be provided at an additional yearly cost. Call the Service Desk at 2964.

Faculty and Staff Services

Bradley offices have a variety of services and equipment available to them. If you seek something specific that is not listed below, contact the Service Desk at x2964. To place an order, please call the Service Desk at extension 2964 and send a requisition for the proper amount to the Telecommunications office.

Please call the Service Desk at x2964 to create a work order for any moves, additions, or changes. We may need to do a survey of the service location. Some tasks are performed at no charge, but please consult the price estimates listed below. A requisition will be necessary for all billable work.

Item/Service Requested	Estimated Cost*	Typical Lead Time**
New Phone Line (digital or analog)	$100	5 days
New Standard Phone with message light – 2500YMGM	$50	5 days
Multi-Line Phone with small display – 8410D	$120	5 days
Multi-Line Phone with large display – 8434DX	$150	5 days
Move an existing line to another jack	$40	5 days
Run wire and install new jack	$275	5 days
Install new jack on pre-run wire	$150	10 days

* Prices are subject to change, please call to verify current prices. ** Please notify our offices at least this many days in advance of your desired completion date to avoid delays.

APPLY Visit/TOUR request information Give

Additional Links

Morgan Hall 205
(309) 677-2947

Voicemail Users Guide

Audix First-Time Setup

From on campus, dial extension 3434. From off campus, dial (309) 677-3434. You can check your messages on Audix any time, any day, from anywhere with a Touch-Tone phone.

At the first prompt, enter your extension, followed by the pound (#) sign.
Note: When logging in from your own extension, Audix will recognize your ‘home’ extension if you just hit the pound (#) sign without dialing your extension.
Enter your password, followed by the pound sign (#). Contact the Help Desk at 677-2964.

After the voice prompts, dial your new password, followed by the pound (#) sign. You will then be asked to verify your password.
Enter the new password again, followed by the pound (#) sign.
Note: Your password must be between 6 and 15 digits

Dial 5 at the main menu. Dial 5 again at this sub-menu.
Dial 1 to begin recording.
Say your name.
Press 1 to stop recording.
Audix will play back the recording for you to approve or rerecord.
Press pound (#) to accept the recording or press 1 to rerecord.

Dial 3 for the “Administer Personal Greetings” menu.
Dial 1 to create a new greeting.
Dial 1 to assign a number to the greeting.
Record your greeting at the tone. Press pound (#) to approve or 1 to edit the recording.
Dial 1 to activate the new greeting for all calls.
When you are done using Audix, logout by dialing **X or just hang up.
Note: You can also record multiple greetings for use in different situations.

Voicemail Instructions

After you call AUDIX and log in, you will be given the choice of using any of the six major activities. These six activities are shown below, arranged as they relate to the keys on your telephone. The arrangement shown is called the Activity Menu. This quick guide explains how to use some of the basic functions selected from the Activity Menu.

Record Messages
Get Incoming Messages
Personal Greeting
Check Outgoing Messages*
Password and Mailing List*
Outcalling*

*Note: Audix does not offer these options to you as prompts from this menu.

To login to the AUDIX system: The first time you call AUDIX it will ask you to record your name to be included in the system announcements. After following login procedures steps 1-3, follow the voice prompts

Dial the AUDIX extension number 3434 and wait for the system to answer.
Enter your extension number, then press #, or just press # if you are calling from your extension.
Enter your password, then press #. If you have just had AUDIX installed your default password is 9.

You can send an Audix message by calling the extension and leaving a message or by following this procedure. With the instructions below, you can leave a message for multiple extensions and schedule a time and date for message delivery. A message can be scheduled for delivery up to one (1) year from the date it is recorded. To schedule messages for delivery, press 0 and follow the prompts

Press 1 to select Record Messages from the Activity Menu.
After you hear the tone, speak your message.
Press 1 to stop recording.
To listen to the message press 2, then 3.
If the message is acceptable, press # to approve.
If you wish to delete and re-record the message press *D and then follow steps 2 – 4.
To address your message, enter the AUDIX subscriber’s extension number followed by a #. If you are sending the same message to several persons enter each extension followed by a #.
When you are finished addressing, press #.
For immediate delivery, press #. To keep a copy of your message, press 0 for the delivery option menu and follow the prompts.

You can have up to 9 personal greetings recorded but only three can be active at any given time. For example, you could record a greeting for office hours, another for after hours, another for weekends, and so on.

Press 3 at the Activity Menu to select the Administer Greetings Options.
Press 1 to Change, Create, or Delete a greeting.
Press a greeting number. Start with 1 and number consecutively as you add new greetings.
Press 1. At the tone speak your greeting.
Press 1 to stop recording.
Press 2 then 3 if you wish to listen to your greeting before approval.
If the greeting is unsatisfactory, press *D to erase and follow step 5 – 7 to re-record.
If the greeting is satisfactory, press # to approve the recording.
To activate the greeting just recorded, follow the voice prompts. When finished with this activity press # and you will be returned to the Activity Menu.
To activate a greeting previously recorded, press 3 from the Administer Greetings menu, then enter the greeting number.

Passwords must be between six (6) and fifteen (15) digits long.

Press 5 at the Activity Menu.
Press 4 to change or modify your password.
Enter your new password, then press #.
Enter your new password again for confirmation, and then press #.

Press 5 at the Activity Menu.
Press 5 again to record your name.
At the tone, speak your name.
Press 1 to stop recording. The system will repeat the name just recorded.
Press 1 to rerecord or press # to approve.

Every incoming message consists of two (2) parts: the header and the message itself. The header tells you the type of message, the time and day and date of delivery, the message length, and the sender’s identity (for messages from on-campus).

Press 2 to Get Messages from the Activity Menu.
AUDIX will read out the header first.
Press 0 to listen to the message, or press # to save the message and skip to the next header, or press *D to delete the message.
If you delete the message, AUDIX automatically skips to the next header.

Note: Audix is not meant to be used for long term storage of messages. In general, the system automatically deletes messages that are 13 days old. If you want to save important information, write it down.

Mailing lists can be used to send messages to the same group of people on a regular basis. A public list is one that anyone in Audix can use if they know the extension of the list owner and the name of the list. A private list can only be used by the creator of the list.

Press 5 to select Passwords and Mailing Lists from the Activity Menu.
Press 1 to create a mailing list.
Enter a list name of up to six (6) letters and then press #.
Press 1 if you want your list to be private or press 2 if you want to make your list public.
Enter the mailbox/extension number of an individual recipient to add to your list and then press #.
Repeat step 5 until your mailing list is complete.
Press * # to approve the list.

After recording your voice mail message, do the following steps if you wish to use a list to address your message for delivery.

Press *L to signal that you are about to enter a list as the address.
Enter the address (extension/mailbox number) of the list owner or press # if you own the list.
Enter the list name and then press #.
Enter more addresses (extensions or list names), or press * # to signal that you have finished addressing.
Press # if you want your message to be delivered immediately. Otherwise, follow the steps listed under recording and sending a message for more delivery options.

Respond to Incoming Messages

You can respond to incoming messages in several ways. Listen carefully to the message header, which contains the name and extension number of the caller.

Listen to the message.
Press 1 then 1 (again), then 9 to attach a copy of the original message, or 6 to just send the reply.
Speak your message.
Press 1 to stop the recording.
Press # to approve the message and press # again to send it immediately.

Listen to the message.
Press 1 then 2 to begin recording.
Speak your comment.
Press 1 then # to stop recording and approve your comment.
Enter the recipient’s address, then press #.
Press # to send the message immediately.

Listen to the message.
Press 1 to respond.
Speak your comment.
Press 0 to call the sender. AUDIX will automatically place the call.

Commands

Help	*H	Press *H at any time for a complete list of current options. AUDIX will tell you the current activity and give you a list of options.
Restart	*R	Press R to return to the Subscriber Activity Menu. This command will return you to the beginning menu. You can also press R to login to your mailbox if your call has been redirected to AUDIX.
Relogin	**R	Press **R to relogin to the system. This command, available only at the Activity Menu, allows two or more users to log in to their respective AUDIX mailboxes consecutively during a single phone call.
Delete	*D	Press *D to delete a message or mailing list.
Undelete	**U	You can retrieve a message only by pressing **U, immediately after deleting the message. If you have pressed any other buttons after deleting the message, this command will not work.
List	*L	Press *L after recording a message to tell AUDIX that you are about the enter a list name as an address.
Back Up	*B	Press *B to back up to the previous message when you are listening to messages that you have accessed at least once, but have not deleted.
Wait	*W	Press *W for the system to wait. Ordinarily, if you don’t enter a command within a certain length of time, the system disconnects. This command pauses the system. When you are ready to continue, just press the key for the next activity you want to perform.
Transfer Out	*T	Press *T and an extension number to transfer out of AUDIX and call another extension without hanging up.
Exit	**X	If you are finished using AUDIX but do not want to hang up, press **X. AUDIX will then disconnect.
Disconnect		Hang up.

Listen	You can press 0 while playing the header to listen to a message.
Rewind	Press 5 to rewind four seconds. Press 5 several times to rewind in four-second increments.
Fast-Forward by Steps	Press 6 to fast forward four seconds. Press 6 several times to fast forward in four-second increments.
Increase Volume	Press 4 one or more times.
Decrease Volume	Press 7 one or more times.
Speed Increase	Press 9 to speed up playback.
Speed Decrease	Press 8 to slow down playback.